faqs
Are these parts compatible with a wide range of vehicle makes and models?
Yes, our inventory includes parts that are compatible with a diverse range of makes and models. Utilize our search options to find parts suitable for your vehicle.
What information should I have on hand before searching for parts on the site?
It's helpful to have your vehicle's year, make, model, and sometimes specific engine details for accurate part matching.
How can I track my order after purchase?
Once your order is processed, you'll receive a tracking number via email. You can use this to track your order through our website's order tracking system.
Return & Refund Policy
Return Policy
At DANNY'S AUTOMOTIVE, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help.
Returns
You have [number of days, e.g., 30 days] from the date of purchase to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-10 business days].
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, contact us immediately upon receiving the product.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Initiate a Return
To initiate a return, please contact our customer support team at [customer support email or phone number]. Our team will guide you through the return process, providing necessary instructions and addressing any queries you might have.
Damages and Issues
Upon receiving your order, please inspect the packaging and the item(s) for any damages or defects. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
How to Become a Member:
Customers qualify for Danny's Automotive Membership by making a minimum net purchase of $300 at any of our stores. This qualifying purchase sets up your membership.
Benefits of Membership:
Basic Membership:Earn points with every purchase.
Premium Membership (within 90 days):Accumulate 1,500 membership points.
10% discount on all regular equipment purchases (excluding specific items).
Exclusive access to seasonal promotions and special offers.
Earning and Managing Points:
Members earn 1 point for every $10 spent on regular motor vehicle equipment.
Points expire after 90 days for Basic members and one membership year for Premium members.
Point balances are viewable via the Danny's Automotive mobile app.
Membership Information Updates:
Personal details can be updated through the Danny's Automotive Mobile App.
For critical updates (name, birthday, etc.), a formal request along with valid identification should be sent to our membership services email.
Online Membership and Benefits:
Activate your membership online after qualifying purchases.
Premium Membership is automatically upgraded upon accumulating 1,500 points within 90 days.
Members earn points and special online discounts and offers.
Rebate Vouchers:
Basic and Premium members earn rebates for qualifying purchases.
Rebate vouchers are issued via email and can be redeemed in-store.
Premium Discounts:
Premium members receive a 10% discount on all regular equipment purchases (excluding specific items).
Activation and Membership Details:
Activate your membership online by providing your registered email and purchase details.
For updates to your registered email, contact our membership services email.
This membership program offered by Danny's Automotive is designed to reward customers for their loyalty and purchases while providing exclusive benefits and discounts on motor vehicle equipment.
Can I change my registered email address to match my email address online?
Yes, please email us at info@dynamicweb.dk so we can update your membership details.
who are entitled to healthy options rebate vouchers?
Eligibility for Rebate Vouchers:
Danny's Automotive members qualify for rebate vouchers based on their membership status and qualifying purchases made at our stores.
Redeeming Rebate Vouchers:
To redeem rebate vouchers, members must present the original vouchers to our cashier during their purchase. Vouchers should display the rebate amount, a clear reference number, and a valid expiry date. Any vouchers that appear damaged, altered, or expired will not be accepted for redemption.
Validity Period:
Rebate vouchers issued by Danny's Automotive remain valid for a period of three months from the date of issuance. The expiration date is prominently indicated on each voucher, allowing members to plan their purchases within the specified timeframe.
Lost or Stolen Vouchers:
Please note that Danny's Automotive considers rebate vouchers as valuable as cash. Regrettably, we cannot replace or reimburse the balance or value if a gift card or rebate voucher is lost or stolen. We advise our members to safeguard their vouchers to prevent potential loss or misuse.
how do i download your mobile app?
You can download our Mobile App in the App store (iOS) and Play Store (Android). Please ensure that your smartphone’s operating system has been updated to iOS8 or higher (iPhones) and Jellybean 4.3 or higher (Android phones).
who can download/use the app?
Both members and non-members can download and enjoy all our Mobile App features, except for the Membership page, which is only accessible for members to view their account details.
how do i register my account?
Membership accounts can be registered after 24 hours of a qualified purchase. Please view our tutorial for more information and assistance.
how long does it take for membership points to be credited to my account?
It takes up to 48 hours for points and transactions to be reflected on your account.
what career opportunities do you have?
We love finding people who share our vision of a healthier world. To learn more about our career opportunities and job vacancies, please visit our careers page.
how can i apply for a job in healthy options?
You may send your resumes and ID photos through any of the following channels:
Website: Careers Page
Email: info@dynamicweb.dk
where are your stores located?
You may refer to our store directory to find the store nearest you. We'd love to see you there!
is DANNY'S AUTOMOTIVE open for franchising?
DANNY'S AUTOMOTIVE is a privately-owned retail company specializing in all-automobile products. To maintain the highest standards of products and services for our customers, unfortunately we do not accommodate requests for franchising.
is DANNY'S AUTOMOTIVE open for consignment?
Since DANNY'S AUTOMOTIVE is a privately-owned corporation, unfortunately we do not entertain requests for consignment.
What is your return policy?
• Products received with defect or damage are valid for returns, refunds, or exchanges. For products in good condition, while we understand that you might have changed your mind, we won't be able to take back these items due to strict storage and hygiene standards.
• Products that are defective or damaged, may be refunded, returned, or exchanged within 14 days upon receipt of your order. Outside of this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
• Products should be in their original purchase condition, unused, unmarked and not defaced in any manner.
• Refunds will be issued to the original form of payment only.
• For online orders, shipping costs associated with the return of the product will be covered by DANNY'S AUTOMOTIVE.
I received a damaged or defective product. What should I do?
If you received a damaged or defective product, please contact us at https://dannysautomotive.dynamicwebapac.com/. within 14 days of receipt of your order. Do not dispose of or throw away any of the items you are writing about. We may arrange to collect the product. Please send photos of the product and let us know the trouble you are experiencing. We’ll sort this out for you.
I received the wrong item or package. What should I do?
If you received the wrong item or package, please contact us within 24 hours at https://dannysautomotive.dynamicwebapac.com/. and we will deliver the correct items to you on the next available delivery date. The same delivery person shall collect back the incorrect items in its original and unopened packaging.
I received an expired or nearly expired product. What should I do?
We are very sorry about this. We have a strict policy to ensure customers receive products with sufficient shelf life. In the unlikely event that this happens, please send us an email at https://dannysautomotive.dynamicwebapac.com/. We’d be happy to assist you.
Can I return the product I purchased online to any DANNY'S AUTOMOTIVE store?
Please contact https://dannysautomotive.dynamicwebapac.com/ prior to returning any defective item that was purchased online, to one of our physical stores. We need to provide you with a return reference number, which you will need to present to the store staff.
Is there a minimum purchase amount needed to order online?
The minimum purchase for online orders is [amount] .
Do you accept orders on weekends and outside business hours?
Yes, orders are accepted 24/7 and will be processed from Monday to Sunday.
Can I cancel and/or amend my order or shipping details?
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Healthy Options reserves the right to cancel multiple or fraudulent orders.
Is there a chance my order won’t be fulfilled?
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.
Why is there a limit to the quantity of orders for some products?
To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.
What payment methods do you accept?
We accept locally and internationally issued AMEX, JCB, Mastercard or VISA debit cards and credit cards, BPI, GCash and GrabPay.
How will I know if my order pushed through?
You will receive an e-mail confirming the receipt of your order.
Do you save my debit or credit card information?
Rest assured that all debit and credit card information will not be saved in our system. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). You may view our Privacy Policy here.
Can I get discounts when I use my Seniors Citizen Card / PWD Card / VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?
Currently, we are not able to apply these discounts as we are not able to verify these documents through our online shop. However, our physical stores are able to offer these discounts and exemptions, given the appropriate documentation is provided.
To learn more about shipping & delivery, click here.
Can e-Gift Cards be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one e-Gift Card be used towards a purchase?
Yes, you can redeem another e-Gift Card during checkout.
Can an e-Gift Card be used to buy an e-Gift Card?
An e-Gift Card cannot be used to buy another e-Gift Card.
Can I use my e-Gift Cards to cover shipping fees?
Yes, e-Gift Cards may be used to cover applicable shipping fees.
Can e-Gift Cards be used in conjunction with a discount code?
Yes, e-Gift Cards are a form of payment.
Can e-Gift Cards be reloaded?
e-Gift Cards are not reloadable.
How can I check my e-Gift Card balance?
To check your e-Gift Card balance, please contact https://dannysautomotive.dynamicwebapac.com/.
Can I get free shipping if my order includes an e-Gift Card?
For regular items, you will need to spend a minimum of P5,000 net of discounts to avail of free shipping, exclusive of e-Gift Cards.
Can I use my physical Gift Card as a mode of payment online?
Physical Gift Cards can only be used in the physical stores.
Can e-Gift Cards be used in the physical store?
e-Gift Cards can only be redeemed at the DANNY'S AUTOMOTIVE Online Store.
Can I get discounts when I use my VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?
These may be availed in our physical stores, given the appropriate documentation is provided.
Can I get discounts when I use my Seniors Citizen Card / PWD Card when I shop online?
Yes, given that the appropriate documentation is provided. Please note that only certain products (basic necessities, prime commodities, vitamins and minerals) are applicable for SC/PWD discount.
How can I process my Senior Citizen/PWD discount when I shop online?
Email the list of products you wish to purchase together with the required SC/PWD requirements to https://dannysautomotive.dynamicwebapac.com/. Given that the appropriate documentation is provided via email and are valid, the applicable discount(s) will be provided.
What are the requirements I need to provide so I can get the Senior Citizen/PWD discount on my purchase(s)?
Photos or scanned copies of the requirements below together with your order need to be emailed to https://dannysautomotive.dynamicwebapac.com/ in order to process the discount:
• Photo of valid government-issued ID showing date of birth, or valid PDAO-issued PWD ID
• Photos of first page and last updated page of the relevant OSCA/PDAO-issued and approved purchase booklet(s)
• Photo of doctor’s prescription
• Letter of Authorization for representative signed by the senior citizen/person with disability (if account name and/or delivery recipient do not match name on SC/PWD ID)
• Photo of valid government-issued ID of the authorized representative (if account name and/or delivery recipient do not match name on SC/PWD ID)
• List of products to purchase that are available at the Healthy Options Online Store.
Upon completion of requirements, our team will request for an updated photo of your booklet to be accomplished within 48 hours.
Once sent, you will receive a discounted invoice valid for 48 hours only.
How long will it take for my order to be processed should any Senior Citizen or PWD discount be applied?
Your order will be processed after all documents and payments are completed. Delivery will follow our regular delivery lead times by location, which can be seen here.